Do I need to register?
No, you don't need to register to place an order. It is beneficial to
register so you can track your order and your order history. In
addition, your shipping and billing address will be saved for future
orders. You will not be added to the e-mail list if you register.
How do I shop online?
It is as
simple or even simpler to shop online then
it is to shop in a store. You can
view the items by category. Click on
the product to see the detailed pictures
and description of the item. Simply
add the items to your cart and continue
shopping or click the checkout button when
you are ready. If you have any
coupon codes you enter them in the coupon
box before checking out. Enter your
billing address and shipping address, if
they are not the same. All orders shipping
to an address other then the billing
address may be delayed for verification.
We will call the customer and the credit
card company to verify the address. To
avoid any delays, please ship to the
billing address if possible. Select the
appropriate shipping method then the
payment method and then click Continue.
On the
payment page you can enter a Gift Certificate if you have one, then hit
apply. This is usually your store credit code. Make any changes if
necessary, then enter the credit card information and complete checkout.
It is that easy. You will be e-mailed with an order confirmation and a
charge confirmation. You can sign in to see your order status and track
your order with UPS.
International customers will see a tracking number that can be put in
www.usps.com for tracking. All orders that have different shipping
and billing addresses may be subject to verification. The cardholder
may be contacted before we ship the order. All International orders are
subject to verification. We do ask International customers to e-mail or
fax a copy of the credit card used to verify it's validity.
How do I Order
Special Occasion Clothing
We
offer several fine lines of Special Occasion Clothing: Homecoming,
Prom, Evening Wear, Mother of the Bride/Groom. In our catalog you will
find many examples of styles, colors, and sizes you may order; however,
if you do not find the style, color, or size in our catalog, you can
place an order through us for the dress/gown of your choice. To do
this, go to our Home website and click on the Designers icon. This will
bring up a list of the Special Occasion Clothing designers we can place
orders through. Click on one of the designer icons. This will bring up
the designer’s home website and a listing of their catalogs. Once
you’ve made your choice, fill out the special order form found on our
website and email it to us. Please use a separate order form for each
Designer. We will immediately check on the availability of the
dress/gown and notify you of the price and intended shipping date.
Item availability
Although we make every effort to keep sufficient stock of items listed
on our site; occasionally we do sell out of certain products. If we are
out of stock on an item, we will immediately contact our suppliers to
see when the item you’ve ordered will be available and we will notify
you via e-mail. You will have the choice of allowing us to fill your
order at the first opportunity or of canceling that item. If the item
is no longer available we will notify you immediately and remove the
item from your order. Any changes will be reflected in your order
total. Foggy Bottom is not responsible for manufacturer’s delays or
cancellations.
Foggy
Bottom has the right to refuse or cancel any order whether or not the
order has been confirmed and your credit card charged. If your credit
card has been charged for the purchase and your order is cancelled,
Foggy Bottom will immediately issue a credit to your credit card
account.
Prom and
Special Occasion dresses arriving at least 5 days before the event date
will be considered on time and non-returnable for credit or exchange.
Which credit cards do you
accept?
We
accept the following credit cards: Visa, Master Card, American Express,
and Discover. Please call 1-316-681-1960 or e-mail
info@fgybtm.com for details.
Do you
charge sales tax?
Sales tax is charged only to customer's who live in Kansas.
International Orders
All
International orders may be held up for a few days before shipping for
credit card verification. We ask all International customers to fax or
e-mail a copy of the credit card used to verify validity. You can e-mail:
info@fgybtm.com or fax 1-316-440-5539. You may mark out the credit card
number before you send it but please leave the last 4 digits for
verification. Shipping for International orders is $30 for USPS global
express mail insured. Your country may charge import tax and you are
responsible for any additional charges at the time of receipt.
Can I change my order?
Once an order has shipped we are unable to make any modifications to the
order. On a case by case basis, we may be able to make changes if you
contact us via phone or e-mail before the order ships.
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Shipping & Handling
All air packages will be shipped out the same day as long as they are
ordered
before 12:00 noon Kansas time. We do not ship on weekends or UPS
holidays.
We ship UPS in the US insured. We charge flat rates as follows:
UPS Ground - $6.95
UPS Overnight Air $30.00
UPS 2 Day Air - $15.00
UPS 3 Day Air - $10.00
Delivery is Monday - Friday, excluding holidays.
We ship
priority mail to Alaska and Hawaii. Please select this option when
checking out. In addition, we can ship priority mail to PO Boxes.
International shipping is $30. We ship Global Express mail insured with
tracking. Please select the International shipping options. This
includes Canada and Mexico. If you do not select the International
shipping option, you will be charged the additional shipping fees before
the order ships. International orders may be subject to customs or
taxes charged by the country shipped to. It is the buyers responsibility
to be aware of this possibility and to check with their customs office.
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Returns & Exchanges
14
Day Return Policy
We want you to be completely satisfied with your shopping experience at
Foggy Bottom. If you are not happy with your purchase, please return
the item to our store within 30 days from order date for an exchange,
store credit, or refund at our discretion.
Refund policies:
-
Return merchandise within 30days of order date
-
Item must be unworn and in perfect condition (all original tags
must be attached with no signs of removal). Washed, dry cleaned, or
clothing with tags removed will not be accepted.
NO EXCEPTIONS.
-
All sales are final on the following:
o
Sale Merchandise
o
Jewelry
o
Handbags
o
Belts
o
Leggings
o
Gift
items
o
Special
orders
o
Prom
Gowns
o
Furs
Shipping charges are nonrefundable.
If you’ve
ordered the wrong size, a refund will be
given only if the correct size is
unavailable for exchange. Exchange
shipping charge $6.95.
If you
receive a defective product, you must notify us within three days of
receiving the product to be eligible for an exchange or store credit.
We do not offer refunds unless a replacement is unavailable.
Returning Your Item:
Properly
pack and insure the package against loss or damage for the sales price
of the item. Return shipping costs are the responsibility of the
buyer. You must include the original invoice and the package must
arrive within the 30 day refund period. Foggy Bottom reserves the right
to refuse providing a refund or replacement item if the returned item is
damaged or lost.
We will notify you via e-mail once your return has been processed. This
can take up to 30 days.
Discounts,
Promotions, Store Credit
Discounts
and promotions are good on in-stock, regular priced merchandise and may
not be combined with store credit vouchers and/or gift certificates.
Discounts
and promotions do not apply to sale merchandise or pre-ordered
merchandise and may not be combined.
